Warhammer

Hello all,

It’s been a very busy month, so busy the time has just flown by. These days, everyone around here is eating, breathing and sleeping 1.3.5. For that reason, in this particular newsletter, I’m going to focus on version 1.3.5 and some of the recent community activity. I know that many like to skip ahead to read teasers of the distant future but , for this letter, I want to focus on the present, because I think the excitement right now is really around the short term future and 1.3.5.Read on for the full letter…

By now, many of you have probably read through the 1.3.5 patch notes and are gearing up to experience the 100% RvR Driven City Siege. I want to take this time to remind you that it is only through Public Testing that we are able to truly finalize our features. Version 1.3.5 is up on the Public Test server right now, and throughout the next few weeks you’ll see the Mythic team placing a lot of emphasis on the this server with all of the test events we’ll be hosting. Aside from the regular Stability public test, we are running city tests, beginning with the exclusive More >

It was a dark and stormy night. Rivulets of sweat made tracks down my brow as I sat, hunched over my keyboard. A flash of lightning caused a silhouette to appear in my doorway; startled by the unexpected visitor, and the sudden manner with which they manifested, my fingers stumbled on the keyboard as I gasped – heart skipping a beat.

“Good evening, Keaven.”

The form stepped closer, allowing the light from my desk to illuminate his features. The elongated shadows of the room cast a macabre unnatural pallor on the man’s face. This would not be good news.

Thus was my induction into the house of pain … er, I mean… RvR-Driven End Game revamp of the Capitol Cities.

In a key team meeting, a rousing speech was intoned, encouraging us that we could, in fact, rebuild the cities; we had the technology; we had the capability to make them better than they were before – better, stronger, faster. And so, with banners raised high, and WAAAGHs all around, we ran once more into the breach.  Make no mistake, however… this has been a grueling, nose-to-the-grindstone, experience. Before we did anything, we made a backup of every element of the existing material to More >

Hello everyone,

Two weeks ago, a serious event occurred which resulted in the unintended billing of some of our customers. For this and any difficulties the event caused, we are truly sorry and today we wish to explain what happened, and to make a renewed commitment to your trust and security. We have taken this very seriously. In our 15 year history, trust has been the foundation of our relationship with the gaming community and we intend to rebuild that trust.

Between March 18 and April 7, our payment gateway, experienced a processing flaw that was beyond the scope of our control. Instead of being submitted for processing once, some transactions were submitted multiple times, resulting in some people being charged multiple times.  On April 8, we determined what had happened and acted with urgency to arrange for bulk reversal of all erroneous charges. The majority of players saw the refund within 2-3 business days.  Some banks did not post refunds until a few days later, a delay that was contingent on the banking institution. We worked quickly to inform affected players of the situation and understand the frustration this waiting period may have caused.

As a result of this event, we More >

Greetings,

We are encouraged to know that the billing issue has been fully resolved for the majority of our customers, but we also understand that this issue has impacted some more than others.  If after receiving your refund your financial institution refuses to remove any additional fees incurred as a direct result of the erroneous charges, then we may be able to provide assistance and encourage you to contact us by calling 650-628-1001 during our hours of operation, which are 10:00 AM EDT – 10:00 PM EDT, 7 days a week. For those playing outside of the United States who do not wish to make an international call, please create an in-game appeal; for additional instructions on how to file an appeal click here.

We realize that due to the weekend not all financial institutions have been able to process and restore the charges, and that it may still take 2-3 business days before they do.  We wish to help all players as quickly as possible, however please know that we are able to best assist you once the reversed charges are reflected in your account.

If you have been financially affected in a way we are not aware of or More >

Greetings,

As you may be aware, recently some customer accounts were billed multiple times unintentionally. We regret any difficulty this event may have caused you, and we remain dedicated to resolving the issue with our vendors and customers.

As of now we have received confirmation that the charges have been reversed. Depending on your financial institution and when they deposit the refunded charges back to your account it may take up to 3 business days for this refund to be reflected in your statement.  To ensure a fast resolution we recommend you contact your financial institution first. For additional information on what you can do and how to seek additional assistance see this post.

We have received some reports that customers are seeing charges appear on their accounts today. This is not due to a reoccurrence of the problem but simply a reflection of the delayed reporting at some financial institutions.

Please be assured that your personal information has not been compromised nor were Mythic’s security systems breached. These charges were the result of a billing error and while unfortunate, unrelated to the rest of your account. We are working diligently to rectify the situation and we remain committed to continued More >